Privacy Policy
Your privacy is important to us. In this section we outline our privacy policies, terms and conditions.
Travel Department Limited (trading as TD active Holidays) is committed to protecting your privacy and storing your personal information safely.
This Privacy Policy outlines how TD active Holidays collects, uses, shares and protects any information which you give us through your use of our website www.tdactiveholidays.com (“the TD active Holidays Site”).
We collect information about you to enhance your user experience on the TD active Holidays Site and to make uploading material to the TD active Holidays Site possible.
We recommend that you print a copy of this Privacy Policy for your future reference. If you do not agree to this Privacy Policy then you must not use the TD active Holidays Site or upload material to the TD active Holidays Site.
Please note that we may change, modify, add to or delete portions of this Privacy Policy at any time. When we do this, we will notify you of these changes by inserting an “updated” icon next to the link for the Privacy Policy on each page of the TD active Holidays Site for one month from the date of the change. However, please note that it is your responsibility to regularly review the Privacy Policy of the TD active Holidays Site. If you no longer accept this Privacy Policy or any changes or variations to this Privacy Policy you must cease using the TD active Holidays Site. Your continued use of the TD active Holidays Site is deemed to be acceptance of this Privacy Policy and any changes thereto.
1. Protecting your Information. We are committed to protecting your personal data and to implementing appropriate technical and organisational security measures to protect it against any unauthorised or unlawful processing and against any accidental loss, destruction, or damage.
2. Data we Collect In order to provide our products and services and provide you with information on these products and services we need to collect a number of categories of personal data from you. We obtain this personal data during your website usage, the booking process, marketing or through our on-going management of your booking. We cannot provide you with the services or offer you a holiday booking which best suit your requirements unless we have the necessary information..
These personal data categories include:
Name, address, contact details such as telephone number, mobile phone number, email address, date of birth, payments, marketing preferences, telephone recordings, website usage, IP address on www.tdactiveholidays.com and contact notes.
In certain circumstances and as part of the booking process under special requirement categories we may collect personal data information necessary to support the provision of service to you.
Cookies are small text files that are stored in the hard drive of your computer by websites that you visit. We use cookies to improve your experience and to provide advertising on the TD active Holidays site. In particular, cookies are used to keep a record of your preferences.
We also use temporary session cookies which enable a visitor’s web browser to remember which pages on this website have already been visited. Please see our separate Cookies Policy https://www.tdactiveholidays.com/help-centre/legal/cookie-policy for more information on the type of cookies we use and why.
3. How we use your Information
We will use your personal data to provide you with your booking and related services and to allow us to better manage your holiday. In particular we may use your personal data for the following purposes:
3.1 Account Management. In order to set up and administer your account and manage your customer journey and contact with us we are required to process your personal data. This involves processing personal data for the purpose of your booking and account set up, monitoring, identity verification and managing your bookings.
The processing is necessary for the performance of the booking contract which you are party to or in order to take specific steps prior to you entering into a booking contract.
The processing is necessary to comply with our legal obligations.
The processing is necessary for our legitimate interests or those of a third party. It is within TD active Holidays’ legitimate interest to use certain personal data to establish, maintain and review a booking and to better manage customers’ accounts, enforce rights set out in the terms & conditions of booking and to ensure customers are provided with the most appropriate products and services.
3.2 Customer Support. In order to respond to queries and manage and investigate any complaints we are required to process your personal data. If you contact our customer service team or if we contact you we will use personal data such as booking information and contact history. We may monitor and record such communications, instant messaging (web chat), email and other electronic communication to help investigate any complaints and for training purposes.
The processing is necessary for the performance of the booking contract which you are party to in order to take specific steps prior to you entering into a booking contract.
The processing is necessary to comply with our legal obligations.
The processing is necessary for our legitimate interests or those of a third party. It is within TD active Holidays’ legitimate interest to use certain personal data to establish, maintain and review an account to allow TD active Holidays to better manage customers’ accounts, enforce rights set out in the terms & conditions of booking and to ensure customers are provided with the most appropriate products and services and that customer complaints are resolved appropriately.
3.3 Marketing. In accordance with your marketing preferences, from time to time we may provide you with information on our products and services/promotional efforts and those of carefully selected third parties (whose products and services may be unrelated to ours) which we feel may be of interest to you. Again depending on your marketing preferences we may also contact you after you have travelled with us to make you aware of our products, services and any available offers.
Depending on your marketing preferences and as otherwise permitted by law we may contact you by:
(a) Non-electronic means, including by post or in person; and
(b) Electronic means including live telephone calls, email, SMS (texts), multimedia messaging or social media (e.g. Facebook and Google).
The processing is based on your consent for the specific purpose (e.g. by opting in and receiving certain marketing communications on sign up or otherwise.
The processing is necessary for our legitimate interests or those of a third party. It is within TD active Holidays’ legitimate interest to provide you with information on our products and services including information that we have tailored to your interests.
If you wish to change your marketing preferences you can do so at any time by writing to us at the address provided above, emailing us at [email protected] or by calling customer services on 01 637 1633
3.4 Improving our Products & Services. In order to improve our products, services and customer interaction we carry out customer surveys and market research which involves the processing of personal data.
The processing is necessary for our legitimate interests. It is within TD active Holidays’ legitimate interest to provide you with the best customer experience by ensuring that we continually improve our processes and offerings.
